Call: (815) 436-5735
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Joliet
Our Google Reviews
(815) 436-5735
4.9
(171 reviews)
(815) 436-5735

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
Green number 1

Assess

We inspect, document, and plan your restoration.

Green number 2

Mitigate

We act fast to stop damage and protect what matters most.

Green number 3

Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
171 Reviews
4.9
Leave Us A Review
Gail Rice

I cannot say enough about how happy we are with the service we received from Eric and Bill! They were friendly, empathetic and professional. Eric is THE best project manager I have EVER worked with. His professionalism, attention to detail, and ability to handle and juggle multiple "balls" at once is unmatched! He made a difficult and traumatic situation easier to deal with. He managed our expectations regarding how long it will take to complete the project. Our house was a total gut rehab and it was restored to perfection! I have heard many horror stories about contractors. However, that was not my experience. It was a nearly flawless process. We made the right choice with ServePro of Joliet!

Lynn Jankowski

Jose, the team leader, was professional, a great communicator, and got the job done in a timely manner. Over a month later, the basement has no residual smell. Servpro was an excellent company to work with at a difficult time. They also worked well with our insurance company.

Scott Ginnett

Great service! These guys were all over helping. They helped clean up the water, dry everything out! The staff was very customer friendly!

Theresa Gougis

Steve provided knowledgeable, nice and professional service. Thanks ServPro and Steve, I hope I never have to. See you again, but definitely not because of service provided. LOL your service was above a the average.

Stephenie Krestan

Great Experience. The team work fast and was very thorough. Allen was amazing at communicating what needed to be done and answering my many many questions. Hopefully, I will never need them again, but would definitely recommend them.

Genny Moore

I came home to my finished basement being flooded. Servpro quickly came to the rescue. Allen and crew were punctual and had great communication. Basement is dry and all debris is gone along with my worries about the water damage. I definitely recommend Joliet Area Servpro Crew.

Rosie Boeing

I would give 6 stars if I could! My husband and I were referred to them by our insurance company after our house caught fire after a lightning strike. We had to gut our house and start almost from scratch. Michael and his team were so helpful in packing up and taking care of all of our salvageable contents. Everything was meticulously labeled and packed with great care. There was a couple times that we asked for specific items from storage> Michael and his team got us the items quickly and with great care. Eric was phenomenal to work with. We worked very closely with him on just about every aspect of the rebuild. He referred us to many trusted vendors, that also provided excellent service and quality options. Eric had zero problems talking to all the vendors and "players" in this "game," whether it was to get more information, confirm upcoming plans or timelines, or doing what he could to get us exactly what we needed. He had our backs and our best interests at heart, literally throughout every step of the way. This whole process was extremely stressful and overwhelming. We felt way more confident working with and alongside Eric. Bill was great to work with too. There were several times my husband and I needed to get in touch with him about insurance payments and get/give progress updates. He was easy to get in touch with and worked very well with us. We are very grateful for the countless number of times Bill and his team stood up for us and advocated for us as the homeowner. The entire ServPro team was amazing to work with. During one of the most stressful times in our lives, working through all the craziness that comes with rebuilding a house, we are thankful we got to work with such an incredible team. They truly went out of their way on many levels to advocate for us, fight alongside us, keep us informed, and give us everything we could've ever hoped for and more. Our house is once again a home. Thank you, ServPro!

Bob and Sue Counsell

We woke up to a burst pipe, damaged wall, ceiling and flooring, and called ServPro. Their response was immediate, and Jose worked with us to alleviate the water damage and then the restoration work. He has been with us every step of the way and is AWESOME! All of our interactions with this company have been positive. We highly recommend this company.

Zoe Blackwell

If you ever find yourself dealing with a flooded basement, do yourself a favor and call this Servpro location. We did and we were floored with the great experience! Lucas and his crew (Will and Dave) showed up exactly when we needed them. Fast, knowledgeable, and ready to work. A flooded basement is one of those situations where you feel completely overwhelmed and they helped cut that feeling down. They knew what they were doing, explained everything along the way, and got it handled. But, the part that really shined was their compassion. It sounds like a small thing but it's really not. When you're standing in a disaster in panic mode, having a crew that treats you like a human and not just a job makes a big difference. 10 out of 10. So grateful we called them. Thanks for the excellent service. We will share with all of our friends!

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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SERVPRO of Joliet
3408 Mound Rd
Joliet, IL 60436
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