Meet Our Team

Phil Lady has been working with SERVPRO^®; Team Miller since 2025 and is currently a Business Development Representative. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management company, schools, healthcare facilities, and other community businesses in the northern Fort Wayne area, Columbia City, Huntington, and Wabash. Phil’s favorite part about working with SERVPRO is talking with different types of clients and being able to help provide positive updates on active or completed projects. In his free time, he enjoys spending time with his two young boys like playing ball games, going to the zoo, and riding Go Karts.

Tyler Coats has been working with SERVPRO^®; Team Miller since 2024 and is currently a Mitigation Project Manager in the Fort Wayne, IN office. In his role, he manages and oversees mitigation and remediation projects from start to finish and handles customer and insurance communication. Tyler holds IICRC Certifications for WRT, ASD, FSRT, and OCT. Tyler’s favorite part about working with SERVPRO is working with customers in a time of need and providing expertise and potential services to help them get through a crisis and return to normalcy. In his free time, he enjoys lifting, gaming, and spending time with his family.

Mike Moore has been working with SERVPRO^®; Team Miller since 2026 and is currently the Chief Executive Officer. In his role, he is focused on creating exceptional experiences for our customers and employees, accelerating growth, and strengthening operational excellence for our team. Mike holds IICRC Certifications for WRT, FSRT, CCT, AMRT, and ASD. Mike's favorite part about working with SERVPRO is working with the great people within our organization and getting to help people in need every single day. In his free time, he likes to spend time with his six kids, wife, and dog as well as golfing and spending time outdoors.

Derek Nierderquell has been working with SERVPRO^®; Team Miller since 2020 and is currently the Senior Vice President of Operations. In his role, he oversees day-to-day operations across Michigan, Indiana, Illinois, and Florida regions. Derek holds IICRC Certifications for CCT, CDS, UFT, ERT, OCT, and Journeyman Textile Cleaner. Derek's favorite part about working with SERVPRO is supporting our award-winning staff across many different levels and regions as we serve the communities we live in. In his free time, he likes supporting local sports and spending time in norther Michigan with his family.

Gary Cristea has been working with SERVPRO^®; Team Miller since 2023 and is currently the Vice President of Sales and Marketing. In his role, he manages the national and regional sales and marketing representatives in our Michigan, Indiana, Florida, and Illinois offices while developing client relationships and developing growth company wide. Gary’s favorite part about working with SERVPRO is helping customers when they need it most. In his free time, he enjoys playing golf and poker.

Taylor Boucher has been working with SERVPRO^®; Team Miller since 2017 and is currently the Business Development Manager for regional BDR's in Michigan, Indiana, Florida, and Illinois. In her role, she supports the Business Development team in training, role growth, and creating meaningful relationships with clients and customers. Taylor’s favorite part about working with SERVPRO is being a part of a team that makes a real difference in people’s lives. In her free time, she enjoys spending quality time with her family, cheering on her son at his football and baseball games, watching the Detroit Lions, and being involved in her community.

Michelle Gricar has been working with SERVPRO^®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.

Kari Peckham has been working with SERVPRO^®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.

Eric Gautheir has been working with SERVPRO^®; Team Miller since 2019 and is currently the Operations Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, Eric runs the day-to-day operations of the Disaster Recovery Team, including being an asset to the project managers, allocation jobs and tasks, and planning and figuring out logistics for team deployment of major weather events across the country. Eric has IICRC Certifications for WRT and FRST. Eric’s favorite part about working with SERVPRO is helping clients and experiencing different challenges every day. In his free time, he enjoys spending time with family, going to the gym, and building or restoring furniture.

Kim Cousineau has been working with SERVPRO^®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.

Ed Gruczelak has been working with SERVPRO^®; Team Miller since 2019 and is currently in National Sales and Marketing. In his role, he is responsible for leading national marketing efforts through prospecting, negotiating, and closing agreements and contracts. He primarily focuses on program implementation, reporting and strategic account management throughout Michigan and Indiana. Ed’s favorite part about working with SERVPRO is helping commercial businesses recover from emergencies and get back to business as if the loss never happened. In his free time, he enjoys spending quality time with his family and friends, golf, boating, and fishing.

Sheldon Miller has been working with SERVPRO^®; Team Miller since 2014 and is currently a Project Coordinator for the Disaster Recovery Team. In his role, he coordinates large-scale commercial and catastrophic restoration projects from initial mobilization through project completion. Sheldon has IICRC Certifications for AMR, ASD, and WDR. Sheldon’s favorite part about working with SERVPRO is helping people all across the country. In his free time, he enjoys hunting and fishing.

Josh Elzinga has been working with SERVPRO Team Miller since 2024 and is currently a Construction Project Manager for the SERVPRO Team Miller Disaster Recovery Team. In his role, he keeps large loss commercial reconstruction projects across the country moving forward on time, and under budget if possible. Josh's favorite part about working with SERVPRO is working with his team members. In his free time, he enjoys spending time with his family as well as hunting, fishing, snowmobiling, and golfing.

Justin Burtch has been working with SERVPRO^®; Team Miller since 2022 and is currently the Director of Assets and Infrastructure Management. In his role, Justin is responsible for overseeing facility management across all locations, including space planning, lease management, maintenance, utilities, safety standards, budgeting, and emergency preparedness plans. Justin has IICRC Certifications for WRT and AMRT. Justin’s favorite part about working with SERVPRO is assisting other team members with their success. In his free time, he enjoys volunteering in the community, hunting, and enjoys being a certified CPR and Stop the Bleed instructor.

Courtney Gary has been working with SERVPRO^®; Team Miller since 2025 and is currently a Project Auditor for the SERVPRO Team Miller Disaster Recovery Team. In her role, Courtney prepares each job loss behind the scenes and ensures everything is documented and billed correctly. Courtney’s favorite part about working with SERVPRO is being a part of a team that makes a difference in people's lives. In her free time, she enjoys spending time with family and friends, crafting, baking, and reading.