Call: (910) 319-0600
Davis M. Thompson
Davis M. Thompson
Owner of SERVPRO of Pender / West Onslow Counties

Meet Our Team

All it takes is one call to SERVPRO of Pender / West Onslow Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Pender / West Onslow Counties
Our Google Reviews
(910) 319-0600
4.8
(249 reviews)
(910) 319-0600
Meet our Team. Here to Help 24/7
  • Thomas Howard, team member at SERVPRO of Pender / West Onslow Counties

    Thomas Howard

    Production Manager/Estimator - Thomas recently moved to the area from Indiana. He has been working for another SERVPRO for a year. Thomas likes working out and playing basketball in his free time. He also has WRT and ASD IICRC certifications.

  • Tommy Sneed, team member at SERVPRO of Pender / West Onslow Counties

    Tommy Sneed

    Restoration Manager - He has over 18 years of experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

  • Justin Estremera, team member at SERVPRO of Pender / West Onslow Counties

    Justin Estremera

    Crew Chief - Justin began his career in the restoration industry in 2023 as a technician and quickly proved himself through hard work and leadership, earning a promotion to Crew Chief. He takes pride in guiding his team and ensuring each project is completed efficiently. Justin enjoys making a positive impact every day.

  • Sue Hunley, team member at SERVPRO of Pender / West Onslow Counties

    Sue Hunley

    Office Manager - Sue has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel.

  • Kelly Lake, team member at SERVPRO of Pender / West Onslow Counties

    Kelly Lake

    Job File Coordinator- Kelly Lake has been a part of the team since January of 2019 and has 6 years of SERVPRO experience. Her duties are being the liaison between mitigation and repairs and being the in-office point of contact for our customers throughout the Repair portion of the job. Kelly's favorite part of her job is helping clients through the process.

  • Sarai Cunningham, team member at SERVPRO of Pender / West Onslow Counties

    Sarai Cunningham

    HR Manager- Sarai is from Harkers Island, NC; currently living in Wilmington, NC. She enjoys tennis, baking, and hiking in her free time. Sarai is new to the restoration industry but has years of accounting experience.

  • Tristan Crosson, team member at SERVPRO of Pender / West Onslow Counties

    Tristan Crosson

    Technician - Originally from Pennsylvania, Tristan moved to the area and brought with him a passion for construction, starting his career in 2022. In his spare time, he enjoys video games, watching movies, and lifting weights. Tristan is eager to grow his skills and contribute to the restoration team.

  • Savannah Chapman, team member at SERVPRO of Pender / West Onslow Counties

    Savannah Chapman

    Accounts Receivable - Savannah has been working in various administrative positions and is eager to join our team. She enjoys playing with her dogs and spending time with family in her free time.

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What our
customers are saying

Found out had mold in my Kitchen and got servpro to come and do an evaluation and I did have it and they sent tristan and isaiah to come and clean it out for me and they explained everything they were going to do and did a great job getting rid of it. I would recommend they to anyone. The two guys did a great job

Vickie Carreon

Tommy & Justin took care of me at a moments notice when I needed some quick work done. Customer service by these two was exceptional!

Kris Dumschat

Tommy was fantastic! He was a wealth of knowledge and addressed all my questions. He’ll be the first one I reach out to when I need a microbial growth person moving forward!

Bethany Perry

Tristan and James Brown were great ! We could not ask for any better duo: THOROUGH KNOWLEDGEABLE RESPECTFUL and extremely PERSONABLE . We highly recommend SERVPRO of New Hanover!

P

Great experience with Tommy at Servepro! He was great communicating and explaining everything. He came out took a look at the space, gave his recommendations and was really helpful. I'll definitely save his number for the future. Highly recommend.

Elizabeth Buzzell

Tommy, Dillon, and Nick did a great job on my water mitigation. They clearly told me what was going to happen and worked fast. Hopefully I don’t have to call them again but if I do I will only use ServPro!!

Bradley Mining

I appreciate Tommy’s prompt snd professional service. He thoroughly explained the issues and solutions in order to quickly resolve the situation.

Terri P

I want to take a moment to recognize the outstanding team from Servpro that recently helped my family after we experienced water damage caused by a failed safety valve in our AC drain pan. After contacting my insurance company, I was advised to call a mitigation company. Within two hours of placing that call, the Servpro team was at my home and ready to get to work. Tommy, Justin, Dillon, and Nick, thank you for your professionalism, attention to detail, and the reassurance you provided during a very stressful situation. Even while delivering difficult news about the extent of the damage, your team remained positive, informative, and solution-oriented. What impressed me the most was how respectful and accommodating everyone was while my entire family (3kids) was at home and both my wife and I were working remotely throughout the process. Your timely response, hard work, and commitment to taking care of your customers did not go unnoticed. Thank you for helping my family navigate an unfortunate situation with professionalism and compassion. Outstanding service from an outstanding team. Highly recommended.

Gavin Reid

Dillon and Nick helped my grandparents tremendously with the flooring and wall removal in their bathroom.

Joseph Ginder, Jr.

About Us

SERVPRO of Pender/West Onslow Counties understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing.  

Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in Southeastern North Carolina both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses. We also work with The American Red Cross, Nourish NC, and local Chamber foundations among others.

Full Service
At SERVPRO of Pender/West Onslow Counties, we understand emergencies require immediate action that is why we pledge to return the customer's call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.  SERVPRO of Pender/West Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Pender/West Onslow Counties can also mitigate mold and mildew from your home or business.

Why SERVPRO?
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Pender/West Onslow Counties. We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold, and other related damages providing a one-stop-shop for our clients when emergencies come calling.

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Davis M. Thompson
Davis M. Thompson
Owner of SERVPRO of Pender / West Onslow Counties

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SERVPRO of Pender / West Onslow Counties
2586 Wilmington Hwy
Jacksonville, NC 28540
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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024

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