Careers at SERVPRO of Brazos Valley

Austin was a godsend. He came as soon as he could and helped us dry out our flooded home. He definitely knew right away what to do thanks to his experience of 10 years. Your company can be lucky to have such a dedicated and knowledgeable worker! He was fast and efficient and worked by himself! . Sincerely Robert and Alexandra Austin. (As of now we did not receive a price/bill, since it’s going through our insurance, so we couldn’t answer that question yet, and flooded wasn’t listed either.)

Jake and his crew were unbelievable in their attention to detail and quick response. They easily saved us thousands in potential damage repairs. I would use them anytime we have an issue.

Austin's expertise saved the day for me and my wife. He and his teammates got to our home the morning we called. A 4 inch PVC drain pipe from an upstairs half bath was leaking water in an inner wall between the entry way hall and a bedroom closet. The SERVPRO team efficiently removed the quarter round molding and 8 inch baseboards. Three drying fans were put in place and 1 dehumidifier. All sheetrock in the entry way hall was saved. Sheetrock in the bedroom closet was saved, except for a small amount that was cut out to repair the 4 inch PVC drain pipe. The engineered hard wood floor was saved except for about 5 feet of planks in the closet (which thankfully we had new planks to replace them). Austin we cannot thank you enough for the care and attention you provided us. Your routine stops to measure the moisture levels in the sheetrock, wall studs, and wood flooring kept us updated on the drying process and the assurance we needed that all was progressing well and indeed it did. We are fully satisfied with Austin and SERVPRO!!

I am very please with the service that Servpro provided for my family and I. They handled everything with professionalism and care. The crew was very polite and courteous. Clear and quick communication was provided throughout the entire process. I pray that I never have to use them again but if I do I will definitely be contacting them again.

We had a water pipe get punctured during the final days of construction on our new building. Of course - it was on Good Friday. I called Servpro at 5pm and Jake returned my call immediately and told me needed to finish a current job and had one more call before he could get to us, but that he would take care of us. Jake met us at 9:30pm, presented a plan that would dry out the area and agreed to take care of us right then. I have no doubt he and his crew were exhausted from a long day, but graciously cut out sheetrock, cleaned up and set up fans and dehumidifiers. He came back Saturday morning to check on things and contacted us to give us an update. By Monday morning, things were dried out. I'm so thankful for their expertise and professionalism. I highly recommend Servpro! While no one wants to be in a position to need their services, when you need them - you can be confident they will be there.

What can I say but excellent service during our water mitigation. Superb communication from kind, friendly, and professional individuals. A special shout out to Austin G. And Graeme W., it was a joy to see you every day during this service. Trustworthy!

Austin was the most helpful person during my emergency.

I would gladly recommend SERVPRO. Everyone was professional, knowledgeable and easy to work with.