On October 20, 2026 I woke to 2-3 inches of water in my basement. This was 4:00 AM, I called SERVPRO and spoke to a representative who assured me a team would be assembled and be enroute to my home. Within 30 minutes I received a phone call from Jarrett Diehl, a restoration supervisor, he informed me that the team would be at my home around 6:45 AM. And true to his word, he, Andrew, and Nate arrived on time and immediately began work to remove the water and began moving articles of furniture and other items to a safe location. The way they worked amazed me very fast and professional. At the end of day one, driers and fans were placed to continue the process. The next morning the team arrived with Jarrett, Lance, Victoria and Esa to continue restoration and documentation of destroyed contents, to forward to insurance again, extremely professional by boxing up undamaged items for safe storage. On day 3 extreme drying began with all items remaining in the basement safely surrounded to keep them from any damage while demolition began removing affected drywall. On the last day, Jarrett and Derek arrived to assure the area was completely dry and removed all the equipment. Overall this process was much better than I had imagined. Jarrett and his team described in detail everything they had done and made recommendations for what happens next. This team did a fantastic job, I highly recommend SERVPRO and this team should you require that service.
